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What is BuuPass?
BuuPass works with transport operators to provide digital solutions that seamlessly facilitate convenient and reliable movement for commuters. Currently, we have partnered with Easy Coach, Modern Coast, Greenline and many other bus companies to facilitate efficient and seamless ticketing online on www.buupass.com and offline on USSD code *877# available on all Safaricom lines.
The Opportunity:
We’re looking for a highly motivated and productivity-centered candidate to join our team. You will be working in an autonomous, agile environment with a small team that values collaboration, learning, and sharing. By joining us, you would be joining a tight-knit team in at a time when you can make a real impact on the direction of the company. Being a startup the work is fast-paced and varied – you are flexible to change and motivated to deliver the best product possible.
Core Role Responsibilities:
- Establish and maintain systems and processes that maintain high customer satisfaction
- Continuously improve processes to enhance the customer experience while optimizing for greater efficiency.
- Serve Buupass customers through multiple channels to include phone, email, social-media, blogs, chat systems etc.
- Serve as liaison with the technology team for system information and resolution.
- Be part of the team, leading by example and respond to escalated calls and inquiries.
- Train new employees on customer care processes.
- Report on trends regarding returns, customer feedback and product and website bugs.
- Work in a fast-paced environment while maintaining calm demeanor and represent Buupass in a professional manner at all times
- Develop exceptional knowledge regarding our products in order to better serve our customers.
- Maintain collaboration and communication with the rest of the technology and marketing teams about products, promotions and opportunities for improved end-to-end consumer experience.
- Other duties as requested
What BuuPass can offer:
- Being part of an ambitious, skilled and passionate team
- Opportunity to travel across Kenya and the rest of East Africa
- Productive and fun work environment
- Contributing to the transportation revolution in Africa
- Potential for growth within the company
- Competitive remuneration.
Required skills and experience
- Previous experience working on customer care
- Experience with handling customer care reports in CRM & Excel
- Good communication skills in both English and Swahili
Salary Expectations: Shs. 20,000 to Shs. 25,000 with guaranteed growth prospects based on performance.
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