About the job
Role and Responsibilities
The Support Engineer (Mid-Level) will be responsible for the monitoring, supporting, and maintaining of systems in production environments, as well as the general maintenance of IT-related hardware/software. The position provides exposure to various IT-related projects, technologies, and activities.
The support engineer will oversee assigned tasks, client requests, event or issue investigations, and report requests through to resolution. This includes, but is not limited to:
- Server support
- Service support
- System support
- Event identification, tracking, control and resolution, and reporting
- Issue identification, troubleshooting, resolution, and reporting
- Hardware and component testing
- Testing of newly implemented/ deployed Servers, services, and network environments (lab and production).
- Assist with applying patches to core servers
- Maintain logs on servers
- Generate daily, weekly, and monthly reports
- Installation, configuration, and maintenance of software across environments
- Assist with software deployment
- Assist with security updates and upgrades
- Execute database and server back-ups
- Maintain an open line of communication with clients and team members regarding your assigned requests/ Issues/ Events and Tasks.
Qualifications
- A Bachelor’s degree in computer science, programming, or a related field.
- Good understanding of Helpdesk and Client Service procedures
- 3+ years experience of:
a) Linux preferably Red-Hat Based (RHEL, CentOS, SLE)
b) Python
c) PostgreSQL
d) Monitoring tools (such as Zabbix)
- Experience with containerization tools such as Docker, Ansible, and Kubernetes a plus
Knowledge/Skills/Abilities
- Eye for detail and accuracy
- Good analytical and critical thinking skills
- Ability to work well within a team
- Ability to work quickly, under pressure and to meet deadlines
- Ability to work well in a fast-paced environment, where technology is constantly changing.
- Highly self-motivated and directed
- Strong customer service orientation
- Must be patient, meticulous, and logical in their work and capable of prioritizing tasks.
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