Overall Purpose of the Job
Perform late night check-ins and check-outs, provide overnight assistance to resident guests, and support kitchen and restaurant service functions after hours.
Specific Duties
Responsibilities and essential job functions include but are not limited to the following:
- Perform late night check-ins and check-outs of expected arrivals and departures.
- Prepare and update guest bills over the guest length of stay.
- Input reservations into the reservations system with accurate data and perform the system night audit to update guest bills.
- Provide guests with up-to-date bills and receive payments either by cash, mpesa or credit card.
- Bank any cash payments received during the night shift.
- Provide any assistance that may be required during the night to resident guests and report any night incidences to the Guest Centre Manager.
- Set up the breakfast buffet station and brew early morning coffee.
- Operate the industrial dishwasher.
- Wash glassware and other implements by hand when necessary.
- Empty and clean all trash receptacles.
- Rotate dishes to reduce wear and tear on resources.
- Clean dish storage spaces
- May from time to time be called upon to support daytime food and beverage service.
- Record and report any reported or maintenance issues in the guest rooms in a timely fashion.
- Any other duties that may be assigned by the Guest Centre Manager.
Requirements/Qualifications
- O level certificate and certificate in relevant area.
- A minimum of one (1) year experience performing similar work.
Other Desirable Attributes
- Excellent communication skills.
- High level of integrity.
- Able to work long hours under extreme pressure.
- Problem solving skills.
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