About the job
Our client a flower boutique and gift shop seeks to hire an Operations Supervisor. The individual will be in charge of financial, administrative, logistical, and human resources operations. They will ensure that the team provides top-notch client services.
Key Duties and Responsibilities:
- Have oversight over daily operations and apprise management of the same
- Manage projects and ensure deliveries are done on time
- Prepare and manage company budget and expenditure
- Work with teams to ensure effective service delivery
- Supervise all employees, and ensure they are meeting their KPIs
- Follow up on tasks and ensure they are closed on time
- Point of contact for HR matters; manage staff discipline and conflict resolution
- Manage vendors, suppliers and client relationships
- Monitor office supplies and inventory management
- Improve operational efficiency and cost-effectiveness
- Develop, implement and improve policies, procedures and standards
- Oversee the general bookkeeping, invoice and petty cash management
- Provide any other administrative and operational support as may be lawfully required.
Required Specifications
- Able to work outside normal working Hrs when necessary
- Possess exemplary team management and leadership skills
- Minimum of a Diploma in business administration/business management or any relevant field
- At least 3 years experience in an operations/employee supervisory/admin role or any other similar role
- Has experience in project management and events management
- Knowledge of current trends in flower export, flower retail, gifting and event management business in Kenya is an added advantage
- Attentive to detail, excellent organisational and time management skills
- Proactive, resourceful and able to solve problems and provide solutions
- Possess outstanding communication skills (both oral and written).
- Must have exceptional customer service skills, great interpersonal abilities and emotional intelligence
- Knowledge of MS Office and CRM software.
How to Apply
Interested and qualified applicants are invited to email their CVs to Fanisi HR Solutions at [email protected] by 21st March 2023 indicating “Operations Supervisor“ in the subject line. Only shortlisted candidates will be contacted.
