Position Responsibilities:
- Provides airline operations support and maintains Boeing presence at customer location.
- Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers.
- Represents Boeing and customer on internal/external issues.
- Finds opportunities to leverage Boeing products and services.
- Develops action plans, coordinates resources to provide solutions and resolve Aircraft On Ground (AOG) situations.
- Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements.
- Develops and conducts targeted training.
- Contributes to the development of strategy and support plan to achieve customers’ operational objectives. Deploys and monitors support plan and takes action to meet performance objectives.
- Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses. Consults with Boeing resources on technical support and status. Assesses response effectiveness.
- Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability.
- Reviews customer maintenance operations/programs and provides recommendations to improve efficiency and increase aircraft availability.
- Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support.
- Provides guidance to Sales teams to find opportunities to demonstrate Boeing products and services to meet customer specific requirements.
- Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary.
- Provides visibility of significant customer in-service problems and opportunities to Boeing customers. Maintains situational awareness and provides visibility of management level customer concerns.
- Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for warranty and spares issues.
- Maintains location-specific data and provides customer reports for Boeing visibility.
- Helps implement aircraft entry-into-service plans for new model deliveries.
- Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification items.
- Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at our airline customer location. The primary work location is Kenya.
Basic Qualifications (Required Skills/Experience):
- 3 + years of experience coordinating technical solutions for airline customers.
- 3 + years of experience developing or using aircraft maintenance documents to maintain airplane (e.g. AMM, IPC, MPD, SRM, WDM etc.).
- Bachelor’s degree (or higher) or an FAA/EASA Airframe & Power-plant (A&P) license or equivalent.
Preferred Qualifications (Desired Skills/Experience):
- 5+ years of experience in aircraft maintenance and repair computer applications such as “My Boeing Fleet”
- 5+ years of experience working with industry service documents for commercial airplanes such as Service Letters, Service Bulletins, or Maintenance Manuals
- Must be willing to be on call 24×7 as required to support emergent airline customer requirements.
- Experience reading and interpreting drawings, specifications, material processes, system schematics and wiring diagrams.
- Must be able to travel both domestically and internationally 10% of the time
Preferred Experience
- Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years’ related work experience or an equivalent combination of education and experience (e.g. Master+8 years’ related work experience, 14 years’ related work experience, etc.).
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