As a Front Office Assistant, you will be responsible for providing administrative support to the Administration Department and managing the BIHC Front Office Operations.
SCOPE OF THE ROLE:
- Front office management
- Student and staff support
- Administrative support
YOUR KEY RESPONSIBILITIES:
KEY RESPONSIBILITIES:
- Manage the reception area including responding to enquiries and receiving visitors in a professional way.
- Receive and direct all incoming calls at the reception while taking messages where necessary and relaying them to the appropriate staff according to office procedures.
- Prepare invitations, programs and other relevant documentation for College events and coordinating distribution of office parcels and mail ensuring proper sorting of both incoming and outgoing deliveries within stipulated timelines.
- Assist in follow up calls/emails to students or any third parties as directed by the administration department.
- Provide administrative and clerical support, including coordinating incoming meeting and appointment requests for staff/faculty, boardroom bookings, preparation of correspondence, memoranda, notices to students, taking minutes and distributing to relevant staff etc.
- Proper record keeping of physical and online administration department documentation and generating required reports.
- Raise purchase requisitions on behalf of the department and generate weekly reports on the Procurement status liaising with the Procurement Department.
- Assist the Administration office with duties linked to Human Resources, Repairs & Maintenance, Finance, Legal and any other administrative tasks.
- Process Students’ Group Personal Accident and Medical Insurance covers ensuring all students have been declared and statuses updated.
- Issue and manage student uniforms stock, kitchen safety shoes, gowns and maintaining updated records of inventory on the same.
- Assist in managing school office supplies, inventory, and issuance of supplies to administrative staff.
- Ensure cleanliness and orderliness at the reception area while abiding to the policies and regulations of the college.
- Any other duties as may be assigned by management.
Minimum requirements:
- Bachelor’s degree in any related field and with a hospitality background.
- 2 years’ experience as an assistant in administration.
- Demonstrate continuing professional development.
- A deep understanding of, commitment to and involvement in hospitality Industry
Key Skills and Personal Attributes
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to gather data, compile information, and prepare reports.
- Must have attention to detail and have the ability to multi-task
- Ability to communicate effectively, both orally and in writing.
- Knowledge of Front Office Operations and the college as a whole.
- Organizing, coordinating and interpersonal skills.
- Skills in the use of computerized systems and databases.
- Knowledge of BIHC’s policies and procedures.
- Ability to work collaboratively
Desirable Attributes:
- Excellent judgment with the ability to balance risks and opportunities
- Excellent customer service skills.
- An absolute commitment to upholding the College Values. In particular, commitment:
- to act with integrity, authenticity & respect at all times
APPLY USING THE LINK BELOW:
