JOB PURPOSE:
The position will be responsible for delivering a friendly, efficient customer service and creating a warm and welcoming atmosphere for all of the guests visiting the University.
MAIN DUTIES AND RESPONSIBILITIES:
- Responsible for placing, answering and directing all telephone calls received in a professional and informative manner.
- Coordinate the collection and dispatch of both incoming and outgoing mails while ensuring proper record keeping.
- Support in the planning and preparation meetings and conference calls to ensure seamless management of meetings and meeting rooms.
- Support in event Organization for Strathmore University Business School events upon request.
- Receive, welcome and direct visitors to the respective offices and quickly notifies the person being visited.
- Ensure that the waiting area is easily accessible, comfortable and tidy and with appropriate reading materials.
- Mail dispatch: Collection, distribution and dispatch of daily incoming and outgoing mail and documents.
- Assess received calls/inquiries and direct and/or record and relay messages to respective departments.
- To keep up to date with regard to all the programs and events at Strathmore Business School so as to advise walk-in clients appropriately.
- As needed, assists with clerical tasks that include typing, filing, proofreading, and maintenance of service logs and data entry.
- Maintain the CRM System, in the managing, analyzing and processing of customer information and queries and liaise with the appropriate program departments to ensure that a client’s needs are fully met.
JOB REQUIREMENTS
The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:
- Minimum Diploma in any business-related course.
- Fluent in English and Swahili.
- At least one year experience working in a busy front office.
- Knowledge in Computer applications.
How to apply:
If you are interested in the position and have the skills we are looking for, we would like to hear from you. Please forward an application letter together with a copy of your updated resume quoting ‘Front Office Assistant’ to the People and Culture Manager, Strathmore University Business School, on [email protected] by end of the day (5.30 pm) Wednesday 15th March 2023
