We invite you to submit your application and join our vibrant team as the Front Office Supervisor at the Fairmont Mount Kenya Safari Club.
What’s in it for you:
- Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
- Working with a hotel rich in history and known for exemplary services while growing your career
- Employee Benefits Card offering discounted rates in Accor Worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.
What will you be doing:
- You will be the first point of contact for the front office team and guests, you will be tasked to make memorable experiences for the guests
- Maintain current and correct posting of all guest charges
- Be knowledgeable regarding all guestrooms and suites
- Complete each Front Desk procedure accurately and consistently
- Be familiar with daily events, times and locations within the hotel
- Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel
- Anticipates guests’ needs and takes them into consideration
- Updates dashboard charts for revenue, occupancy rates, average room rate, activity forecasts and headcount planning
- Collaborate with other departments to ensure proper planning
Your experience and skills include:
- Diploma in Hotel Management, University Degree preferable
- Previous experience in Front Office supervisory role preferably in a luxurious property
- Guest service skills, good communication skills, and memorization skills.
- Computer knowledge and system proficiency in packages
- Good written and spoken German and English. French an advantage
- Sales and motivation skills, negotiation skills
- Knowledge of MS Office and Opera Cloud an advantage
- Enjoy training and developing your team
- Strong guest and service orientation
- Ability to work in a team and good leadership skills
APPLY USING THE LINK BELOW:
