About the job

Are you ready to be part of Elloe and help us to conquer the world? You will be part of an organization that is on a mission to redefine the conversation commerce industry. Become part of a group of talented and like-minded people. We are on a mission to create a greener and cleaner future with smart waste collection worldwide!

Join our team as a Customer Success Intern.

About You

• A person who does not take themselves too seriously and adapts to office culture
• Open-minded and always pushing towards innovative ideas
• Can work in a spontaneous and dynamic atmosphere where they are commonly faced with split-second decisions
  

About The Role

As an intern at Elloe you’ll be handed responsibility, freedom, and the opportunity to influence processes and strategy from Day 1.

As a Customer Success Intern at Elloe, you’ll be an important part of the post-sales process, helping our customers to onboard smoothly and successfully to our software to maximize the potential for scaling-up projects. You’ll work closely with our CSM and wider commercial team.

If you want hands-on experience into how a SaaS sales organization functions and scales within both B2G and B2B markets, this is the position for you. You’ll gain invaluable skills that will complement anyone looking to build a strong commercial profile.

Responsibilities

• Maintain and adapt processes to ensure that new customers are onboarded successfully, receive value quickly and get a great first experience with Elloe
• Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner
• Serve as the customer’s voice and provide continuous feedback to your colleagues in product development and sales in order to respond to current and emerging needs
• Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively
• Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes
• Develop processes and relationships that increase the retention and loyalty of our customers to ultimately increase renewal rates
• Monitor health scores, satisfaction levels, and customer engagement
• Maintain and update data in customer success management software
  

Why Apply

• When you intern at Elloe, you’re not just an intern, you’re an important part of our team. You’ll be handed responsibility and freedom for your tasks, but your work mates will always be here to support your development when you need a helping hand.
• Become part of a company that is working towards solving important global challenges through technology. SDG # 11 is our focus.
• Plenty of room for growth and initiative.
• A fast-paced, collaborative start-up environment.
  

The Elloe team is from all over. USA, Kenya, England, India, Philippines, Indonesia – we’re a mixed bag! And we like it that way. We welcome Danes and Internationals alike, so you’ll always feel at home at Elloe.

Benefits

• Lots of challenges and opportunities in combination with respect and flexibility for your educational purpose.
• Highly motivated, growing, the diverse team made up of many different nationalities
• Great autonomy, strong responsibilities, and a career boost for any entrepreneurs
• Continuous learning & development opportunities
• You will get positive, collaborative, and supportive colleagues.
• Be part of an organization with great opportunities for professional growth!
  

What You Need To Know

• We are looking for an Intern who can start immediately. We are quite flexible, so if you have any questions regarding starting day or duration, don’t hesitate to contact us!
• You will be working from remotely in Nairobi, Kenya.
• The internship runs for five to six months, depending on your needs.
• Apply for the position by sending your CV through the Apply button.
  

We can’t wait to hear from you!

We’ll be reviewing applications on an ongoing basis.

For more information or questions please contact us at [email protected]

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