About the job
Job Title: IRC588 Flight Attendant
Organization Name
Kenya Airways
Department Description
Operations
Brief Description
Consistently deliver quality service in a safe and secure cabin environment that guarantees guest comfort and satisfaction.
Detailed Description
- Deliver in flight customer service to set standards for customer satisfaction and loyalty.
- Maintain proper utilization of company property to avoid wastage and misuse.
- Implement health, safety and security standards to ensure compliance to regulatory requirements and company standards on every flight.
- Sell duty free items to maximize profits.
- Resolve all Opportunities to improve on board and close feedback with the assistant flight purser.
- Deliver onboard quality customer service according to company set standards to ensure customer satisfaction and loyalty and make recommendations where necessary.
Job Requirements
Qualification (Minimum)
- Certificate Airline Cabin Crew (KQ PRIDE STAR)
- K.C.S.E minimum grade C plain or equivalent
- English language proficiency.
- Leadership and communication training
- Excellent communication skills.
- Computer proficiency.
- Experience in customer service environment desirable.
- Good knowledge of regulatory requirements, industry and company policies, procedures and standards.
Years of Experience (Minimum)
- 21 years of age
- Airline or hospitality environment experience(s)
Additional Details
- O level academic achievements with a mean grade of C plain or equivalent
- English language proficiency
- Proficiency and fluency in a foreign language is an added advantage.
- Excellent communication and interpersonal skills
- Background in the hospitality industry, desirable
- Experience in a customer service environment desirable with a natural flair for hospitality.
- IT proficient
- Ability to swim
Other Skills
- Excellent communication and interpersonal skills.
- Computer proficiency Behavioral competencies
- Team leader and motivator
- Results focus
- Communication skills
- Building a results-oriented team
- High Integrity and honesty
- Customer insight
- Exceptional sales skills
How To Apply
If you fit the profile, then apply today. Please submit a copy your detailed Curriculum Vitae on the Kenya Airways portal only by Sunday 12th March 2023. Due to the volume of applications that we receive, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.
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