Duties and Responsibilities
- Communicate with current and potential clients via telephone, email, online chat, or social media
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Document personal information to create, update, or adjust customer accounts in line with set guidelines on the CRM
- Prepare call-related information for purposes of auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
- Documenting customer information according to the Lipa Later standard operating procedures
Required Qualifications
- Minimum one year working experience in a sales related role
- Strong communication and presentation skills
- Sound judgment
- Minimum Diploma in Business Management or its equivalent.
How to apply:
Send your application to [email protected]
