The Relationship Officer Credit – Pamoja Banking sector will support the business to achieve its objectives at the branch level. He/she is responsible for all group lending activities at the branch level. The Relationship Officer Credit – Pamoja Banking sector will report to Branch Business Growth & Development Manager. He /She will manage and coordinate all the group’s activities / operations under him/her to ensure Sector goals (Growth and Quality) and objectives are achieved.

Job Responsibilities/ Accountabilities:

• Drive growth of high quality portfolio in specific branch/business unit.
• Sales & marketing of the Sector products
• Recruitment, intake and training of groups
• Setting of groups structures, records and training of group officials.
• Impactiful presence during weekly or monthly group meetings,
• Appraisal of loans recommended and guranteed by the groups members
• Participate in approval of group loans
• Initiate group loans in IGLS
• Posting of savings,loans, registration and passbook payments in IGLS
• Participate in data clean up of exited, dormant/idle customers from IGLS
• Participate in formulation of the Sector strategy and ensures its full implementation.
• Ensure implementation of Group Lending policies and procedures
• Participate in development of Sector Products and reviews based on market needs,
• Actualise Sector Partnerships objectives and align to the Sector objectives,
• Liaison with various Sector internal and external Stakeholders in the branch environment,
• Coaching, Mentoring and hand holding the New Relationship officers,,
• Doing any other duties as may be assigned by the Business Growth & Development Manager or Other line managers.

Essential Knowledge

• Excellent understanding of micro customers. Exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Guides and transfers knowledge to his/ her team members.

Key Critical Competencies

• Mature personality
• Excellent interpersonal skills and  demonstrated conflicts resolution skills
• Strong training /coaching skills
• Strong communication, presentation and negotiation skills
• Team player
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision
• Strong analytical skills and problem solving skills
• Culture sensitive
• Individual Leadership skills, Excellent Planning and organizing skills
• Good knowledge of Microsoft office suite
• Willingness to learn
• Flexibility and an ability to change focus areas when needed
• Self-motivated and a self-starter

Requirements:

• University degree or Advanced Diploma in business related course.
• Overall C+ in KCSE and C+ in mathematics
• Experience in micro finance industry is an added advantage.
• Experienced in project management; Monitoring and evaluation is an added advantage.
• Computer literacy with high command in Microsoft suite.
• Able to operate in a performance driven organization
• Knowledge of and fluent spoken  Kiswahili , English  and at least 1 Kenyans native language

Closing: Mar 1, 2023

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Relationship Officer- Pamoja Banking at Equity Bank Kenya