The role will provide support for Medical Businesses by;
Pick up all the calls directed to the Medical call center both the main and backup lines and handle the clients to their satisfaction.
- Respond to potential/existing customer inquiries by providing and/or clarifying the desired information.
- Inform clients and service providers by explaining procedures and answering questions through inbound calls.
- Resolves complaints by clarifying issues and exploring answers and alternative solutions, implementing solutions, and escalating unresolved complaints.
- Complaints management by a proper escalation of client and service provider queries.
- Follow up for end-to-end resolution on all issues raised by both clients and providers.
- Ensure strict process compliance in line with the business line objective.
- Maintain and improve quality results by adhering to standards and guidelines, and recommending improved procedures.
- Pick insights from clients and provider feedback on product and process improvement, and report them to the relevant people in a timely manner.
- Generate reports on the various engagements and feedback collected.
- Bachelor’s Degree in Business Administration or related courses
- Minimum 2 years of work experience in a busy Call center
- Work experience in a healthcare call center will be an added advantage
How to apply:
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: [email protected] so as to be received by Tuesday 28th February 2023.
REQUEST FOR ATS CV AND COVER LETTER FOR THAT JOB VIA: [email protected]
