Housekeeping Coordinator

Full Job Description

The Group

Mandarin Oriental Hotel Group (MOHG) is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

The Hotel

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool.

In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle’s Deutsche Bank Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the shops of Columbus Circle.

Duties And Responsibilities

Guest Requests Handling:

• Answer all telephone calls coming into the housekeeping office.
• Coordinate and distribute guest requests and ensure they are addressed.
• Manage early arrivals/VIPs’ special requests by continuously providing update for Housekeeping Managers on priority of rooms needed.
• Update additional credits/rollaway beds and baby cots make up and delivery charges sheet daily on either shift.
• Training on room inspections and standards along with shadowing colleagues for a better understanding of their positions.
• Recording the room attendant productivity report.
• Receiving all guests lost and found inquiries and reporting lost and found items to security.
• General inquiries into colleague assignments by management to be researched and responded to in a timely manner.

Record Keeping

• Ensure that the key distribution system is well-maintained and inventory record is updated.
• Maintaining and recording all communication device usage.
• Record all late/absent employees on designated attendance sheet.
• Monitor occupancy status of guest rooms on a constant basis.
• Keep accurate record of all general cleaning materials/carpet shampoo/drapery maintenance/chandelier cleaning materials
• Keep accurate record of Room Attendant and House Attendant productivity
• Coordinate Lost & Found with the Security Department
• Maintain accurate record of all receivables into the department.

Other Administrative Duties:

• Evaluate shift assignments and prioritize workload.
• Assist the Housekeeping Manager in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed.
• Follow Housekeeping Manager’s direction and call-in employees, if necessary.
• Ensure all letters and packages are delivered in a timely manner and records are kept regularly.

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion.

APPLY USING THE LINK BELOW:

LINK