The Shop attendant is responsible for driving sales through offering good customer service to ensure a delightful brand experience and maximize on sales through the various selling techniques like Product knowledge, upselling, cross-selling, down selling, footwear care and any other suggestive selling to potential and existing customers. They will also help the Store Team leader in maintaining optimum stocks levels in the stores through demand forecasting and proactive ordering process.
Responsibilities:
• Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
• Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
• Provide staff with feedback, coaching, and performance evaluations
• Coordinate daily staffing and staffing schedules
• Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing, and submitting reports, and monitoring sales receipts and cash
• Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis
• Plan coordinated and control the daily operation of the cost Centre(s). Promote the concept of services throughout the cost Center(s).
• Meet the store revenue and performance targets.
• Direct and manage the financial performance of the Store.
• Housekeeping, Merchandising, and fronting at the shop.
• Receipt, inspection, and verification of delivered goods.
• Shop stock management.
• Handling any customer complaint arising at the shop.
• Prepare weekly branch performance reports.
Requirements:
• Experience in sales.
• A Diploma in Business administration or equivalent.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Experience using computers for variety of tasks.
• Competency in Microsoft applications including word, excel and outlook.
• Able to work comfortably in a fast-paced environment.
• Extrovert, self –driven and can make sound decision.
• Time management.
Must be a resident of Kitale
How to apply:
Send application to [email protected] CC [email protected]
