Detailed Description
- Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
- Anticipate, understand and resolve performance and capability improvement needs in the company’s function
- Work with Functional Director and line managers to identify technical and professional capability and development needs
- Assist the function to diagnose specific capability, competence and skills gaps and enable the design and delivery of learning and development solutions to close them
- Lead the definition of technical and professional competences, competence levels and pre- and post appointment training requirements and ensure they are included in role profiles and within the learning management system
- Ensure the addition of behavioral competences, competence levels and training requirements to role profiles.
- Prepare and manage functional training budgets to ensure adequate provision for the training programmes
- Prepare and update learning and development materials to keep up to date with the developments and trends affecting performance of the function
- Ensure that regulatory training and certification of competence is addressed to meet role requirements, external audit standards and emerging global trends.
- Establish and develop a team of learning and development specialists with the capability to diagnose, design, deliver and evaluate learning in line with functional needs
- Manage a team of learning and development specialists to ensure effective performance and customer satisfaction
- Ensure the availability of operational Subject Matter Experts (SMEs) so that there is adequate flexibility and expertise
- Evaluate and report on the effectiveness of technical and professional development provided to the function in relation to performance requirements
- Support advertising and marketing of courses to external commercial customers
- Adapt and customize training to meet customers’ requirements
- Contribute to the achievement of commercial objectives for training
- Think and act like an entrepreneur to support the business in revenue generation.
- Plan, organize and schedule the delivery of programs in collaboration with the functions in order to enable easy access and full participation
- Prepare and deliver the training to the selected participant to enhance knowledge and skills.
- Prepare, administer and mark examinations to assess the effectiveness of the training.
- Ensure up to date training records
- Support in the development, monitoring and implementation of e-learning
- Provide Return on Investment (ROI).
Job Requirements
Knowledge and Experience
- Hold a University degree.
Additional Qualifications
- Must have completed Management of Training course
- Must have completed Quality Management Systems course
- Must have completed Training Needs Assessment course
- Training of Trainers Course
Years of Experience (Minimum)
- At least three (3) years of relevant experience as a Training Instructor in either Passenger Handling or Baggage Handling or Fares and Ticketing
APPLY USING THE LINK BELOW:
Chief Instructor Passenger and Baggage at Kenya Airways
