Key Responsibilities
- Perform various duties on assigned accounts such as recording, verification, and validation of customer details.
- Advise customers on ways of clearing their debts while communicating with them on the importance of paying their debts and the consequences of non-payment.
- Act as a mediator for disputes between customers and the company
- Locate and notify customers on defaulted accounts by e-mail or telephone in order to ask for payments
- Deliberate with customers by telephone to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
- Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
- Provide customers with their correct account details e.g., balances, account numbers, etc.
- Maintaining data integrity and keeping customer details confidential.
- Record information about the financial status of customers and the status of collection efforts in the company’s system.
- Respond to all correspondences e.g., e-mail, telephone, and social media.
- Organize, manage, and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.
- Preparation of reports as required.
- Any other duties that may be assigned from time to time
Qualifications & Requirements
- Certificate/Diploma in any relevant field Experience in customer negotiations
- Proven working experience in Collections
- Excellent communication and interpersonal skills
- Customer satisfaction orientation and sales competencies
- Ability to work in a goal-oriented environment.
- Hands-on experience with lending procedures and products
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