IT Customer Service At Verde Edge Consulting Ltd

Job Description

First point of contact for all existing clients.
Ensure that interacting and doing business with the team is a pleasant, professional and productive experience.
Respond to all customer requests within 2 business hours.
Provide 1st level support with to ensure that it is a system error or a training issue.
System issues must be logged as git issues and assigned to the development team once identified.
Once issues have been resolved, follow up with clients to rate customer satisfaction.
Escalate any enhancement requests to the Project Manager for review with the Project Team.
Follow up with the Project Manager on any client-requested enhancements to provide accurate feedback to clients on possible resolution ETA.
Attend all Sprint Planning meetings to keep track of any enhancements or issues raised to the development team.
Provide a weekly report on all issues raised, issues pending resolution and issues closed.
Where possible, assist the QA team on testing provided solutions to raised issues.

Qualifications

A Bachelor’s Degree in Computer Science, IT, or BBIT OR IT Diploma holder
At least one year of Customer Service Experience in IT, OR applicants who can demonstrate creative thought in personal or academic projects
Excellent written and verbal communication skills
Clear communication and persuasive speaking Skills, with the ability to use positive language
Ability to handle high-stress situations
Strong problem-solving skills with effective listening skills
Strong organizational skills with the ability to multi-task and prioritize work
Exceptional time management skills.
IT background is highly desirable.
Excellent time management skills and attention to detail
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
Willingness to improve and learn new skills