Key Requirements:
- Manage incident resolution time within the SLA target
- Take on end-to-end service ownership and manage all involved parties toward an SLA-compliant delivery
- Responsible to ensure technical service level compliance for services operated by Product Operations or by 3rd parties on behalf of the service owner
- Responsible for managing incidents, including workarounds and changes implementation, and executing service requests, including on-call duties
- Identify and implement best practices and process improvements with 3rd parties delivering application operation services
- Responsible for the communication of major incidents and ensuring the delivery of the reports to senior stakeholders
- Strong ability to manage in a dynamic high-growth environment
- Strong ability to act cost-consciously considering the financial impact of one’s actions.
Qualification:
- Must have a relevant degree in IT
- Must be ITIL certified.
- 3 to 5 years of experience in IT service provisioning
- IT/ Application Operating background and experience in managing complex technology based on ITIL best practice processes
- Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management
- Ability to understand mobile services and Linux operating systems
- Financial Services Experience
- Fluent in English
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https://www.summitrecruitment-search.com/jobs/applications-operations-manager-nairobi-kenya/?
