Job Summary

Successful candidates will be tasked with handling all Customer Care interactions by providing consistent standards of service to Client and ensuring customer satisfaction.

• Minimum Qualification: Diploma
• Experience Level: Entry level
• Experience Length:1 year

Job Description/Requirements

•    Full–time
•    To start immediately.
•    Entry Level.
 
Key Responsibilities
•    Take responsibility for resolving customer queries and ensure security and confidentiality of information
•    Collects and analyses customer feedback and adopt corrective measures as required.
•    Respond to customer queries within defined time-limits
•    Carry out daily ward rounds to collect timely customer concerns.
•    Collect and verify information from customers as required.
•    Provide Information and/or educate customers on hospital guidelines.
•    Record and capture customer details accurately.
•    Keep a database of all clients who visit and carry out random call back checks.
•    Ensure clients receive their daily interim bills and engage them on payment plans.
•    Maintaining data integrity and keep customer details confidential.
•    Responding to all customer correspondences via e-mail, telephone and postal mail.
•    Provide daily feedback on customer experience in relation to pre-defined standards and measures

 
Job Requirements
•    Bachelor’s degree/Diploma in Communication, Public Relations or any other related field.
•    Possess problem solving skills.
•    Excellent communication& interpersonal skills.
•    At least one year’s experience in the same role will be an added advantage.
•    Friendly and Ability to stay calm when customers are stressed or upset.
•    Good Computer skills.
•    Attention to detail
•    High level of integrity

APPLY USING THE LINK BELOW:

Front Desk Receptionist-ADVANCED CARE DIAGNOSTIC &RENAL; DIALYSIS