Job Summary
Successful candidates will be tasked with handling all Customer Care interactions by providing consistent standards of service to Client and ensuring customer satisfaction.
- Minimum Qualification: Diploma
- Experience Level: Entry level
- Experience Length:1 year
Job Description/Requirements
• Full–time
• To start immediately.
• Entry Level.
Key Responsibilities
• Take responsibility for resolving customer queries and ensure security and confidentiality of information
• Collects and analyses customer feedback and adopt corrective measures as required.
• Respond to customer queries within defined time-limits
• Carry out daily ward rounds to collect timely customer concerns.
• Collect and verify information from customers as required.
• Provide Information and/or educate customers on hospital guidelines.
• Record and capture customer details accurately.
• Keep a database of all clients who visit and carry out random call back checks.
• Ensure clients receive their daily interim bills and engage them on payment plans.
• Maintaining data integrity and keep customer details confidential.
• Responding to all customer correspondences via e-mail, telephone and postal mail.
• Provide daily feedback on customer experience in relation to pre-defined standards and measures
Job Requirements
• Bachelor’s degree/Diploma in Communication, Public Relations or any other related field.
• Possess problem solving skills.
• Excellent communication& interpersonal skills.
• At least one year’s experience in the same role will be an added advantage.
• Friendly and Ability to stay calm when customers are stressed or upset.
• Good Computer skills.
• Attention to detail
• High level of integrity
APPLY USING THE LINK BELOW:
Front Desk Receptionist-ADVANCED CARE DIAGNOSTIC &RENAL; DIALYSIS
2 Comments
Please telk me how to apply for this position.
Every job has got method of application/ how to apply.