Process Officer At Watu Credit Limited

Job Purpose:

Responsible for effective business operations by supporting and optimizing existing processes including scoping, designing, implementing new processes as per business needs. Also, support with general day-to-day requests, evaluation of current processes and coming up with solutions and operations.

Key Responsibilities:

Engage business leaders on current processes, gaps, and anticipated changes.
Promote stakeholders’ visibility of operational progress through dashboard creation.
Drive interdepartmental efficiency through process mapping and identification of inefficiencies in the workflows.
Support in re-designing the processes through coordinating of information and documentation of new processes and process flows.
Assess and report on process cost implication to the business providing insights for process trainings and/or new process creation.
Keep abreast of business trends in anticipation for new process creation and continuously analyze detailed datasets to prioritize and address risks/opportunities.
Audit user access rights to various internal tools and oversee proper approvals and controls.
Benchmark existing business processes in line with industry regulations and leverage comparative data to recommend improvements or provide insight into development of respective company policies.
Leverage technological advancements to create various support tools in line companies needs

Knowledge, Skills and Experience Required:

Education & Experience:

A bachelor’s degree in a relevant field
Minimum 3 years’ experience
Experience in business process management with an emphasis on process analysis, development, improvement and/or driving change
Sound understanding of project management
Good understanding of the principles of Total Quality Management

Technical: