Job description
Company:
Jinan Bodor CNC Machine Co. LTD is a high-tech enterprise gathering R & D, production and marketing of laser equipment at one, and the headquarters is located in Jinan high-tech zone. BODOR is a rapidly growing company owning over 1,500 employees. It is also the first listed company in the laser-cutting machinery industry of northern China. R & D capability and development speed of BODOR laser have become the benchmark of China’s high-end mechanical intelligent manufacturing industry. At thebeginning of establishment, BODOR set up its R & D center in China and Switzerland. With strong R &D capability, BODOR emerged with unique technical advantages among competitors. Up to now,BODOR sells to more than 150 countries over the world. BODOR always puts technological innovationas core power of company, after years of rapid development, BODOR obtained many intellectual propertyrights.BODOR is extensively expanding business worldwide and is looking to hire technical candidates to bepart of the sales and marketing team of its U.S. subsidiary, Bodorlaser Inc. The U.S. headquarters islocated in Schaumburg, Illinois.
Summary:
To support customers with Bodor Lasers. Responsible for offering technical advice to the customers andafter-sales service in the field.
Responsibilities:
• Serve as the main point of contact for customers, and provide direct support for laser machines throughphone, email, chat and on-site visit.
• Assist personnel and customers with troubleshooting of the laser machine’s mechanical and electricalproblems, and take appropriate action to resolve customer issues.
• Track technical issues and incoming requests from customers.
• Manage schedule and follow up with customers in territory to ensure customer is optimizing the use ofthe lasers.
• Perform mechanical repair on laser machines at customer’s location, and ability to determine if the repairwill require special resources or parts.
• Understand layout drawings and blueprints in the installation of equipment.
• Develop and maintain a (replacement) parts list and ensure the parts are in stock by effectivelycommunicating with relevant customers, staff, vendors and manufacturers.
• Identify safety issues on the machines.
• Provide customer trainings.
• Write and compose service reports and expense reports.
• Perform failure mode analyses and make upgrade recommendations.
• Assist with the final integration and commissioning of complex automation projects as needed.
• Assist with heavy mechanical moves, such as loading/unloading of equipment onto trucks as needed.
• Regular travel within assigned territories.
• Other duties as assigned.
Basic Qualifications:
• Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent with 2+ years’ experience on automated CNC machines.
• Recent experience of installing, repairing and diagnosing problems of automated CNC machines.
• Able to use mechanical dial indicators, testers, and gaugs.
• Able to use and interpret electrical test equipment, meters, and scopes.
• Able to read and interpret electrical and mechanical drawings.
• Excellent verbal and written communication skills.
• Demonstrated technical writing skills
• Proficiency in Microsoft Word, Excel, and remote communications.
• Proficient at working independently and as part of a team in a fast-paced environment.
• Self-driven and responsible.
• Ability to travel as required (local and domestic).
• Ability to lift 50 lbs.
Preferred Qualifications:
• Bachelor’s Degree in mechatronic, automation engineering, or electrical engineering from an accredited university.
• 5+ years’ related experience on automated CNC machines.
• Bilingual in Chinese Mandarin.
Location:
· On the road
Benefits
We offer a comprehensive training program to all our customer service engineers and a competitive benefits package that includes (waiting period may apply and only full-time employees eligible):
· Paid vacation, personal days and public holidays
· Health, dental, and vision insurances
· Life insurance and disability insurance
· 401(k) match
· Flexible Spending Accounts
Bodorlaser Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.
Job Type: Full-time
Pay: $60,000.00 – $90,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Experience level:
• 1 year
Schedule:
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability
Work setting:
• In-person
Application Question(s):
• What is your salary expectation?
• Do you need visa sponsorship in the future?
Education:
• Associate (Required)
Experience:
• CNC laser cutting: 1 year (Preferred)
License/Certification:
• Driver’s License (Required)
Willingness to travel:
• 75% (Required)
Work Location: On the road
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