Operations Assistant, Service Desk At United Nations Development Programme (UNDP)

Required Skills and Experience

Education:

Secondary education;
A higher technical diploma or first university degree in communications, human resources or business administration is desirable but it is not a requirement.

Experience:

5 years of relevant work experience in customer/client support, human resources, or office administration;
Experience in MS Office 365
Experience in web-based customer service software, and web-based management systems/ERPs;
Experience with Salesforce Service Cloud would be an asset;
Experience in an international or non-profit context would be an asset;
Experience working with volunteers would be an asset;
Fluency in English;
Proficiency in Spanish, French or another UN language would be an asset.