Duties and Responsibilities
- Provides the interface between the CEO and the branch staff.
- Actively cascades to the staff all decisions and directives from the Executive.
- Constantly provides the CEO with feedback information on the running of the branch.
- Provides oversight and management for the day to day running of the branch.
- Attends company quality meeting and all meetings on behalf of the branch.
- Member of the Branch Executive Committee.
- Proactively manage cost to ensure product profitability
- In collaboration with the CEO, and strategy team, develop a market penetration strategy that clearly identifies target markets and offer a new and innovative approaches to reach customers, in line with the company’s vision.
- Oversee sales and marketing execution in the branch to bring in qualified customers, provide customers with a positive experience and efficient management of customer pipeline.
- Set appropriate sales targets for the staff and monitor progress towards achieving the same and making adjustments as necessary.
- Ensure quality credit appraisals for all applications in the branch
- Together with the branch staff, develop strategies to maintain and continuously improve service to the customers.
- Ensures zero tolerance to customer complaints – both internally and externally.
- Ensures that the set Turn Around Time is adhered to by all branch staff.
- Maintain high level of confidentiality of customer information.
- Develops staff competencies and skills through continuous training of products and policies for performance improvement as per set targets and standards.
- In charge of leave management at the branch
- Ensure successful portfolio transfer during normal leave and staff exits.
- In charge of Human Resource Administration at the branch including hiring, disciplinary action, staff documentation and filling, employee relations.
Policies and procedures
- Custodian of policies, processes and products manuals – both soft and hard copies.
- Ensure compliance to company policies and procedures.
- In charge of the branch assets.
- Ensure that adequate security is provided in the branch for both the branch staff and customers to transact.
- Ensure quarterly and annual reports for the product are prepared on time.
- Ensures that issues raised during branch audit are addressed.
- Endeavor to create a conducive and clean environment that promote good health and well being of the staff and the customers.
- Ensures branch contingency planning is operational including backups of branch data on weekly basis.
Other duties
- Any other role assigned by the CEO
Qualifications and Experience
- Bachelor’s degree in any Business field from a recognized university is an added advantage
- Diploma in Business field from a recognized institution of higher learning.
- At least 3 years working experience in the service industry i.e. Salons, Spa, Restaurants
Knowledge and Skills
- Leadership skills.
- Report writing skills, Excellent skills in analysis of Financials, communication, interpersonal, organizational and negotiation skills.
- Demonstrates leadership skills.
- Working knowledge in IT skills (MS Office especially Excel).
How to apply:
If you are up to the challenge, and possess the necessary qualifications and experience, kindly send your detailed CV quoting the job title on the email subject “Administration Assistant” to: [email protected] by or before 30th January 2023
