Job Title: Parts Sales Executives
Tenure: Permanent
Reporting to: After-Sales Manager
Department: Aftersales
Location: Nairobi
PROFILE INTRODUCTION
Our client in the automotive industry, is looking to on board as Part Sales Executives in their organization. The role holder will be responsible for parts sales and a variety of customer service. They will be involved in marketing, promoting, advertising, and stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the Company parts department. Ongoing responsibility for assisting with the counter parts sales and customer service responsibilities.
Key areas of Responsibility
- Contribute to reaching allocated sales targets.
- Welcome and advise customers on available stock.
- Build customer loyalty.
- Organize events, promotions, and flat-rate packages.
- Conduct appropriate prospecting actions (mailings, telephone follow-up and incentives for sellers of new and used vehicles).
- Inform customers of ongoing sales events.
- Order items which are not on display or not in stock and monitor the order.
- Ensure that parts are compliant and in good condition before giving them to the customer
- Monitor flow of accessories and payments made
- Maintain a competitive watch (market, specialist press, sales force, etc.
- Maintains the retail sale floor and displays to meet the brand standards and today’s customer satisfaction.
- Controls showroom inventory to ensure maximum sales and customer satisfaction.
- Take product orders from customers. Process sales or other transactions.
- Actively seek out new sales opportunities through cold calling, networking, and social media.
- Fill customer orders from stock and place orders when requested items are out of stock.
- Receive payment or obtain credit authorization.
- Treat customers fairly and with honesty, and demonstrate our commitment to
- Superior customer service and ethical business practices.
- Gather customer or product information to determine customer needs.
- Prepare sales slips or sales contracts.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers’ descriptions of malfunctions
- Assist customers, such as responding to customer complaints and updating them about back-ordered part.
- Explain technical product or service information to customers.
- Arrange delivery of bought goods.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Follow up on shortages and expedite by reporting to Parts Manager.
- Performs other tasks as required by After-sales Manager.
MINIMUM REQUIREMENTS:
- Must have bachelor’s degree in sales and Marketing or a business-related degree from a reputable learning institution.
- 3 – 5 years of experience, in Sales and marketing in a product and service industry or Insurance Company.
- Ability to speak effectively one on one
- Ability to interpret customer needs.
- knowledge of automotive.
- Personable, friendly, and willing to listen.
- Effective communication skills.
- Excellent organizational skills.
- Proficient in Word, Excel, Outlook, and PowerPoint.
