Job Summary
Handles the customer service operations which deals directly with customers and is the first point of contact – ensuring smooth running of the customer service.
- Minimum Qualification:Diploma
- Experience Level:Mid level
- Experience Length:2 years
Job Description/Requirements
Front desk Tasks
• Greet, welcome, serve, engage and orient patients to the clinic in the best way possible.
• For new patients: obtain, record, and register patient’s information on the new patient registration form Key in the information to the Smart finance, online platform.
• For continuing clients: Cash patients, check balances, for Insurance clients, check details for patients, guide them through proper claim form filling.
• Queue the patient and inform the team in the treatment room.
• Communicate with customers via phone, email, or letter -Address queries and complaints from existing and potential clients.
• Investigate immediate customer’s problems and find solutions -respond and screen correspondence emails
• Keep Track of appointment schedules and confirm patient’s appointments.
• Follow up on approvals from insurances.
• Answer telephone calls and direct them appropriately. Checks all missed calls/SMS follow up.
• Promote product exchanges and returns such as dispatch of lab work to the respective labs.
• Cashiering: verify payments from patients.
Requirements
Diploma in customer service or any other relevant diploma qualification.
• Prior experience as a receptionist or in a related field.
• Consistent, professional dress, and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team, helping out with various tasks
• Knowledge in Smart,Slade,LCT and NHIF billing systems is an added advantage
How to Apply
APPLY USING THE LINK BELOW:
Medical Receiptionist – Matuu Branch
