The job holder is expected to offer complementary customer experience, ensure prompt and accurate patient registration and reception area management.
Qualifications
- Diploma in Front Office Operations/Business Administration or a degree in a business related field.
- Two years of experience in a customer service/reception environment, primarily focused on customer care.
- Excellent organization and time management skill.
- Ability to maintain productivity under pressure and to multitask effectively.
- Tact, diplomacy and sensitivity.
- Strong written and verbal communication skills
- Knowledge/experience in management information systems.
- Must be computer literate with excellent skills in computer packages
Job Description
- Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
- Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
- Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients.
- When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and procedures.
- Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
- Performs other duties as may be required.
How to apply:
Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.
