What you can expect to be doing:
- Contact BBOXX customers by phone, and encourage adherence to payment plan
- Handle incoming calls and provide solutions/advice to customers
- Monitor and respond to incoming SMS
- Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
- Maintain and update customer data in Enterprise Resource Planning (ERP)
- Identify and escalate priority issues
- Complete call log
- Follow BBOXX sales and after sales processes
- Accurate data entry and navigation of ERP
- Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
- Receive incoming calls from customers with technical issues
- Respond by phone to requests for help or information made through our SMS system
- Escalate customer issues that are not easily solved by telephone
- Make calls in accordance to all relevant sales and aftersales processes
What we are looking for:
- Ideal candidate should have a diploma in any communication or business-related field and may have previous call Centre / sales experience.
- Excellent verbal communication skills
- Ability to understand and adapt to customer needs
- Excellent data entry skills and attention to detail
- Organization and time management
- Customer Service orientation
- Resilience when faced with stress; Positive attitude and energy
- Persuasiveness and problem-solving skills
APPLY USING THE LINK BELOW:
Customer Service Call Agent, Ruiru at BBOXX
