Cytonn Investments is an alternative investment manager, with a captive real estate development capabilities. Cytonn has a unique strategy of coupling two compelling demand areas – the lack of high-yielding investment products and the lack of institutional-grade real estate. We distribute high yielding instruments to attract funding from investors, and we deploy that funding to investment grade, well planned and comprehensive real estate developments that are largely pre-sold.
Real estate investments are made through our development affiliate, Cytonn Real Estate, where we currently have over Kshs. 82 billion (USD 820 mn) of projects under mandate across ten projects. In private equity, we invest in banking, FinTech, and hospitality.
The assistant will build strong relationship management and integration with other business units across the company for efficient services delivery to clients.
RESPONSIBILITIES
- Effectively handle clients calls, queries and emails
- Build strong relationship management and integration with other business units across the company for efficient services delivery to clients
- Identifying opportunities to improve current processes to be at par with the changing client requirements
- Handling clients complaints and ensuring that they have been resolved.
- Keep all relevant clients’ records and contact details.
- Handling client and leads assignments within the service-level agreement (SLA) timelines
- Handling client trainings, client events and client site visits
- Ensure proper recording of all transactions including: client’s contributions, withdrawals, rollovers and any corporate actions
- Drive efficiency by spearheading automation processes and enhance internal systems for communication within the department
- Follow up on clients’ overdue payments by sending payment reminders
- Ensure timely issuance of business confirmations to clients
- Ensuring proper Know Your Client (KYC) is done on all onboardings
- Any other duties as may be assigned from time to time
REQUIREMENTS
- Must have achieved at least a Minimum C
- Must hold a diploma qualification.
- Ability to work on a day and night shift
- Working knowledge in Microsoft Office (Word, PowerPoint, and Excel)
- Demonstrated attention to detail, accuracy, and ability to follow data entry/department standards
- Excellent communication and relationship building skills
- Ability to carry out assigned tasks to completion with minimal directions
- Covid-19 vaccination certificate
Applicants must be able to work both day and night shifts.
APPLY USING THE LINK BELOW:
Client Services Interns – Day & Night Shift
