Our client is a microfinance based in Mombasa and they are currently looking for Sales team leads responsible for the management, operation and performance of the company’s capital units. They oversee customer applications, approvals, disbursement of loans and their collection. They directly deliver profitability by meeting sales and collections target and are held responsible for sectors performance.
DUTIES AND RESPONSIBILITIES
. Drive Revenue & Profitability – Achieve monthly targets for all units/branches.
. Support Managers – Oversee, support and develop managers in the Sector to run a high-performance team.
. Leadership & Problem Solving – Support Unit Managers in the Sector in all unit functions, logistics and performance issues with a view to attaining targets set and creating an efficient work environment for the Sector.
. Fraud Prevention – Ensure all fraud-related matters that occur in units are noted and reported within a reasonable timeframe. Engage in fraud prevention measures.
. Service Delivery – Ensure the delivery of first-rate customer service and ensure Managers in the Sector follow the Customer Complaints procedure.
. Relationship Building. Build excellent relationships with customers, partners and opinion leaders in the Sector.
. Reporting – Provide accurate and timely reporting of management information and market feedback to highlight customer preferences, market conditions, trends, opportunities, competitor information and any other relevant information pertaining to the Sector or the Company as a whole.
. Financial Inclusion Reach – Promote the extension and deepening of financial inclusion outreach through new customer acquisition as well as customer retention.
. Customer Protection & Counter Indebtedness – Ensure all units in the Sector promote responsible lending by observing affordability SOPs, customer follow ups and SMART customer care standards.
. Provision of Relevant Products & Services – Ensure our products and services remain relevant by swift and accurate reporting of customer market intelligence.
. Perform such other tasks and duties as the Company may from time to time designate as forming part of the Sector Manager’s job description.
MINIMUM REQUIREMENTS
. A Bachelors in Business management or related studies.
. Must have previous experience working in a financial institution or real estate industries.
. Must have demonstrated leadership skills.
. Must have a good performance track record in his/her current market for 3 consecutive months hitting all KPIs.
. Ability to keep deadlines and work under pressure.
MONTHLY GROSS SALARY: Ksh. 50,000 + Commissions
HOW TO APPLY
Interested candidates to send CVs and Cover letters to [email protected] with the subject ‘Sales Team Lead – Mombasa’
APPLICATION DEADLINE: 12th January 2023
NOTE: Only shortlisted candidates will be contacted.
