Job Purpose/Mission
Loan recovery officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.
Responsibilities
- Carrying out customer loan work-outs.
- Ensure proper documentation of open loan cases.
- Ensure customers are paying on time in assigned loan portfolio.
- Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
- Recommend and work with external service providers on portfolio management by escalating repossession cases.
- Customer education to customers on impact on loan non-repayments.
- Supporting the analysis of causes for portfolio deteriorations
- Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
- Restructure loan repayment plan from delinquent clients as per policy and procedure
Knowledge And Skills
Experience:
- Experience in customer relationship management
- Team player
- Computer literacy, particularly good working knowledge of Microsoft Excel
- Self-starter with a passion for Mysol and its mission to plug in the world
Qualifications:
- Holder of bachelor’s degree in business administration or any other related field
- 1-year Previous experience in loan recovery preferably in a call center setting.
Use this Link to apply : https://boards.greenhouse.io/engieenergyaccess/jobs/5468008003?gh_src=2ab4de683us&
