We are seeking to recruit a Customer Service Executive to join our Enterprise Business Center team. The ideal candidate will have a strong commitment to providing excellent customer service and will be experienced in handling inquiries and complaints related to both print and digital publications.
Key Responsibilities and Duties:
- Responding to customer inquiries and complaints in a timely and professional manner;
- Providing accurate information to customers about our print and digital publications, including size, positioning, pricing, advertising options, and publication dates;
- Resolving customer issues and concerns related to our publications to their satisfaction;
- Identifying and escalating issues as needed;
- Tracking and reporting on customer interactions and feedback;
- Planning the advertisement layout in the publishing system (DTI);
- Maintaining a high level of product and service knowledge, including staying up-to-date on industry trends and developments.
Qualifications, Experience & Skills:
- Bachelor’s degree in business, communications, or a related field;
- At least three (3) years’ experience in customer service or a related role, preferably in the media industry;
- Excellent communication and interpersonal skills;
- Strong problem-solving and conflict resolution skills;
- Knowledge of customer service best practices and procedures, with a focus on the media industry;
- Ability to work well under pressure and handle multiple tasks simultaneously;
- Proficiency in Microsoft Office;
- A team player with a positive attitude and a passion for the media industry.
apply online on or before 17th January, 2023
USE THE LINK BELOW TO APPLY:
Customer Service Executive at Nation Media Group
