Responsibilities
- Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations.
- Attend to customer and merchant disputes and ensure prompt resolution.
- Liaise with banks and aggregators on settlement discrepancies.
- Identifying, negotiating, and closing partnership deals on direct product offerings.
- Liaising with switching companies and card schemes on Settlement issues
- Reconciliation of transactions routed through various payment platforms
- Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
- Ensures timely reconciliation of all transactions done on the terminals.
- Ensure daily validation of transaction posting on the system.
Specifications & Requirements
- Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficient.
- A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
- Passionate about solving problems and is focused on customer experience and outcomes.
- Strong communication skills to solve the settlement related issues with external channels effectively
Requirements
- A Bachelor’s Degree or its equivalent
- At least 2 years’ experience in reconciliation and settlement
- At least 4 years in Digital Financial Services or banking industry experience
- At least 2years’ experience in business development and continuity.
- Experience with electronic payment systems
- In-depth knowledge of payment processing gateways
- Experience in Advanced Excel
- Organization and Time management skills
- Proficiency in the use of MS office Suites.
- Excellent communication skills and interpersonal skills.
- Attention to detail and accuracy
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