Key Responsibilities:
- Attending to Customer Enquiries
- Responding to Social Media Queries
- Outbound Calls to Clients
- Preparation of Premium Deductions Reports
- Preparing Various internal and regulatory reports
- Rotational Front Office Duties
- Ensuring Communication to Customers is streamlined and effective
- Creating messaging and Email Content in liaison with Marketing and Corporate Communications
- Running various customer initiatives and campaigns to improve Customer Satisfaction
- Processing Individual Life Benefits
- Fund Valuation for Non-Linked Investments
- Any other duties assigned from time to time
Qualifications:
- Degree in Actuarial Science or any other Statistical Field
- At least 1 year of Customer Service or Contact Center Experience
- Experience in the use of a CRM and any other Business-Related System
- Progress in Insurance Papers is an added advantage
Key Skills:
- Ability to communicate with impact.
- Solution focused
- Good Analytical and business reporting skills
- Ms. Excel Proficiency
- Good negotiation skills.
- Excellent organization skills.
- Good interpersonal skills
- Ability to work effectively in a team
If you are up to the challenge and possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Experience Assistant ) to [email protected] before 15th Jan 2023.
