Overall Responsibility
Ensure the consistency of documents, training employees on document usage, and organizing documents across the organization
Key SMART Results for A-Player
- Work with colleagues to ensure consistency and integrity of documentation practice for at least 2 departments – 2023 Q1
- Ensure documentation integrity – 2023 Q1
- Provides templates to ensure that written documentation is clear, professional and easily understood for at least 2 depts – 2023 Q1
- Coordinating, tracking, training, reviewing and ensuring timely completion of high quality controlled documents including templates as required (i.e. process flows, procedures, reports, forms, specifications, protocols, etc.) – Ongoing
- Editing and standardizing format, order, clarity, conciseness, style and terminology to controlled documents provided by others to meet company standards and best practices – Ongoing
- Maintaining a periodic review process and following up with document owners to review their procedures, ensuring relevance and accuracy of process and initiating changes as required – Ongoing
- Part of ongoing projects to ensure the above standards are being adhered to – Ongoing
Level of Management Experience Required (Mandatory & Nice to Have)
- Mandatory – Proven experience in Business Processes documentation
- Department stage of development where this role sits
- Prepare for Scale / Systemisation
Key Competencies Criticality (H, M, L)
- Proven work experience as a Documentation Specialist or similar role – H
- Outstanding organisational skills – H
- Attention to detail – H
- Excellent written and verbal communication – H
- Primary data and analytical abilities – H
- Knowledge about quality assurance – H
Mandatory Criteria if Any with no exceptions to hire.
- Experience using cloud based applications e.g Confluence, Jira, Google office suite, SharePoint etc
- Experience with process documentation apps, Process Improvement, or other Business fields, or equivalent coursework
- Business process documentation writing experience or education preferred
