Duties and Responsibilities
- Implement business development strategy to grow liabilities and assets at branch level
- Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews.
- Support marketing initiatives and give feedback on products performance in the branch markets.
- Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general
- Ensure compliance with both internal and external regulatory requirements.
- Review and report any Money Laundering risks associated with business processes and existing customer base.
- Develop the branch business strategy in line with the corporate strategy.
- Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability
- Oversee customer service delivery to maximize acquisition and retention.
- Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures.
- Maintain security of staff and assets at the branch.
- Provide leadership, direction and mentorship to the branch team.
- Build, develop and maintain a high performance culture.
- Identify knowledge gaps and recommend training and mentoring initiatives.
- Act as liaison between branch and other departments / units.
- Ensure implementation and compliance with policies and procedures
Key Performance Measures
- Profitability, customer numbers, disbursement, NFI, PAR, liability growth, cost of funds, cost management
- Timely and accurate submission of reports
- Staff productivity index
- Customer satisfaction index, customer feedback rating, account activity level
- Risk and audit rating
Key Competencies, Skills, Qualifications and Experience
- Bachelor’s degree in a business related field
- 7-8 years’ experience
- Interpersonal skills
- Organization and planning skill
- Business networking skills
- Attention to details
- Negotiation skills
- Presentation skills
- Analytical skills
- Integrity
Method of Application
Interested candidates are requested to send their cover letter and CV to [email protected] quoting the position applied for on the e-mail subject on or before 19th December 2022 at 5:00pm.
