Pawa IT Solutions
- Nairobi
- Permanent
- Full-time
Responsibilities
- Understanding existing clients through analysis and research using internal data and primary research with customers where need be.
- Establishing, building, and maintaining relationships with key customers to ensure customer satisfaction.
- Providing solutions and co-creating solutions with existing customers that suit their cloud needs on both GCP and Google Workspace.
- Evaluating customers’ needs to suggest upgrades or additional features.
- Providing the Sales team support in creating pre-sales proposals.
- Training customers to use our services.
- Ensuring Customer renewals and onboarding are done on time.
- Providing reports to stakeholders on key customer metrics.
- Tracking account metrics.
Knowledge, Skills and Abilities
- Data and Research Enthusiast; Researching and working with data, from various sources is a core skill set for this role
- Great writing skills. Communicating through writing is important, and a key aspect of this job is maintaining the company newsletter.
- Great communication skills in general– both written and verbal– and the ability to build a genuine rapport with prospects over the phone/email promptly
- Ability to learn quickly and manage multiple priorities and/or projects
- Driven and resourceful in finding new approaches to ensure his/her message is resonating with potential customers
- Familiarity or ability to quickly learn systems and tools; Next ERP, HubSpot CRM, Data Studio and Google Sheets.
Preferred Education and Experience
- Bachelor’s Degree in IT, Business IT, Computer Science, Software Engineering or a related field
- Minimum 1-year experience, we want someone who will hit the ground running.
Method of Application
To apply for this job email your details to hr@pawait.africa
- Title your email: Technical Account Manager Application 2022_Pawa IT Solutions Ltd
- Only Applications in PDF will be accepted/considered
- The application deadline is 9th December 2022
