Head of Operations

Role Reporting to: Head of Academy

Department: Operations

Location: Mombasa

Company Review: Our client, is a leading Academy and an International Baccalaureate World School, providing state of the art facilities, a multicultural Student body, and an experienced team of educators and staff that provides student with education of the highest standard.

Role review: The Head of Operation will provide leadership and management of the operational, administrative, and other support functions. The incumbent will also be a member of the Senior Leadership Team (SLT) based at the Academy.

The Head of Operations will:

1. Report Directly to the Head of Academy.
2. Have a dotted line report to the designated person at the Head Office.
3. Be a member of the School Senior Leadership Team of the Academy.
4. Work closely with the other Schools and offices, and relevant Boards and Committees.
5. Lead and supervise the Administrative and Support functions to ensure good working relationships and the development of leadership capacity within these departments.
6. Oversee the effective Professional Development of staff to ensure their professional growth.

Key Duties and Responsibilities

1. The role has a significant strategic element to it and the appointee will be expected to play a leading part in planning and implementation of all existing and future infrastructure plans/projects of the school.
2. The post holder will work closely with the Head of Administration, other support service managers and the Senior Leadership Team on all the operations and administrative matters, pertaining to the effective running and management of the Academy, including keeping them abreast of any relevant changes to statutory regulations.

Key Responsibilities:

1. Map out, analyze and manage the improvement and streamlining of key Operations processes.
2. Lead as the operations expert in automation of required processes.
3. Lead in planning and implementing infrastructure plans/projects (current & future) aimed at achieving cost efficiencies.
4. Develop and implement operational policies and guidelines to inform operational activities in the School.
5. Develop and implement key matrices and benchmarks to measure operating performance, efficiencies, and reporting of key performances measures of all support functions.
6. Regularly review and track risks which may affect the financial viability and smooth operation of the Academy.
7. Support the Academy in its work to generate revenue, increase enrolments and enhance its market position.

The post holder will oversee the work of the  

Head of Administration

1. Ensuring that the catering on campus is fit for purpose with good dietary and financial value.
2. Maintaining housekeeping (including laundry) to an appropriately high standard,
3. Ensuring that transport facilities are fit for purpose, including the maintenance and safety of all vehicles, and provision of transport as shall from time to time be needed for the Conveyance of students and staff.
4. Ensuring that security on campus is of the highest quality to ensure the safety of all personnel, students and property.
5. Ensuring that the Health and Wellness clinic delivers the highest quality service for the community.

Facilities

1. Advises the Head of Academy of any operational matters that may give rise to significant or unbudgeted expenditure at the earliest possible opportunity.
2. All open grounds are landscaped, and gardens are maintained effectively.
3. Maintenance and repairs operate effectively and ensure all buildings and facilities are maintained at high standards.

IT

1. Ensuring that IT infrastructure and data security is ensured and maintained at the appropriate standard.
2. Ensuring that all IT equipment, infrastructure, data and software are up to date and maintained to the highest standards.
3. c) Ensuring that users have access to the IT infrastructure when they are at the campus that   meet their needs.

Candidate Profile

Skills and Attributes

1. Proactive, sound judgment combined with the highest standards of personal integrity, energy, stamina, enthusiasm and a sense of humor
2. Ability to work dynamically and flexibly as part of a leadership team, to show initiative and imagination and the ability to inspire others
3. The presence, intellect, tact and credibility to represent the School at all levels and to a variety of audiences, both internal and external
4. Vision, creative flair and commercial acumen combined with the ability to operate at a strategic level
5. Client focused and target driven
6. High levels of discretion and confidentiality
7. The ability to manage and prioritize a diverse workload, to meet deadlines, and to work calmly under pressure
8. High work standards evidenced by a consistently thorough detailed and organized approach.

Qualifications and experience

1. Proven previous experience as Head of Operations with 10 years’ experience preferably managing a 5 star hotel or a residential community.
2. A degree in Business Administration, Project Management, or relevant field.
3. Experience in an educational setting, preferably with a residential programme.
4. Highly literate and numerate, excellent in the use of IT for analysis of data.
5. Experience in financial management relating to operations.
6. Experience in the development of operational systems.

How to apply

How to apply

Qualified candidates to visit our website www.nftconsult.com to apply by 6^th December 2022.