Customer Success ManagerAdd Job to My Job Selections
Kenya – Group, Kenya
Job Description
R&Rs
- Holding product platform training for internal staff and partners: New features, migration and UATs for vital features
- Creating professional communication and training resources for the product platform users
- Managing Customer Success relationship with Partnerships
- Managing Customer Success relationship with Product teams
- Collecting and using customer satisfaction feedback on d.light’s software products to improve Software products/ build product backlog
- Managing new application products adoption by customers
- Maintaining Product Knowledge Base
- Managing Customer Feedback <> Business Product build
- Feature Request Management and Product Roadmap Collaboration
- Promote value through customer experience
- Review customer complaints and concerns and seek to improve the customer experience KPIs
- Net Promoter Score (NPS)
- Customer support tickets resolution performance
- Customer effort score
- Customer satisfaction score. Desired Skills and Experience
- Proven work experience as a Customer Success Manager or similar role
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
About Us
d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through four hubs in Africa, China, South Asia and the United States, d.light has sold over 20 million solar lights and power products in 70+ countries, improving the lives of over 110 million people. Be part of the impact stories and join us in transforming 1 Billion lives with sustainable products by 2030!
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