Digital Tailor Agency
- Nairobi
- KSh 15,000 per month
- Permanent
- Full-time
Key Responsibilities
- Prepare product or service reports by collecting and analyzing customer information
- Identify and implement strategies to improve quality of service, productivity and profitability
- Creation of client retention and loyalty program to ensure referrals and repeat business
- Brand Champion- building and positioning the company as the key to go to company
- Generate sales leads and advise the head of Sales on the same
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication with customers
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Resolve customer complaints via phone, email, mail, or social media
- Inform customers of deals and promotions.
- Execute all other assignments as will be directed by the manager
Key Skills & Qualification
Degree/Diploma in any related field
Computer literate with strong competence in MS Office Packages –including Excel, Access, Windows Professional, and PowerPoint.
Minimum 3 years relevant experience in managing Sales and Operations/Logistics, Distribution, and exposure in managing a Customer Service docket within an FMCG environment.
