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About the job
Your Responsibilities.
- Manage customer orders: entry and follow-up (local and export).
- Handle and respond to all customer requests.
- Follow up back-up orders and produce status reports.
- Automotive telephone sales.
- Handling very low level technical enquires on parts available.
- Manage goods return process and credit requests.
- Support Sales and Marketing in promotional activities.
- Data management including electronic orders.
- Handle technical queries appropriately, including part number interpretation.
Qualifications
Your competencies and qualifications:
- Bachelor’s degree (Business qualification with a base in Supply Chain Management).
- Relevant National Diploma will be advantageous.
- Intermediate level MS Excel.
WorkExperience:
- Professional with at least 3 years of work experience.
- Basic knowledge of Kenyan Automotive market.
- SAP proficiency would be a plus.
- MS office suite knowledge.
- Expertise in Order to Cash process and sales forecasting.
Characteristics and skills:
- Solutions driven.
- Strong Customer Service focus.
- Fluent in English (speak, read, and write).
- Able to handle pressure – sense of urgency.
- Good communication skills – telephone and e-mail.
- Pleasant nature, reliable and able to mix with external parties.
- Analytical.
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