Key Responsibilities
- Create and maintain accurate and up-to-date applicant records. Create applicant folders for each applicant we are assistingÂ
- Help applicants prepare the high-quality course and visa applications to increase the probability of the applications having successful outcomes
- Complete and submit high-quality course and visa applications on behalf of applicants
- Liaise with admissions teams and with immigration departments regarding applications and applicants
- Liaise with applicants regarding additional information required, and on matters relating to conditional and unconditional offers
- Manage and deliver exceptional customer service and experience
- Resolving Course Admissions and Visa Application Service Problems
- Oversee the service delivery of all aspects of the Admissions and Visa Application Support Service
Key Qualifications
- Diploma/Degree in Business Related Course
- At least 2 years of relevant experience in a similar role.
- Demonstrated a high level of computer literacy and proficiency in the production of high-level work using software such as Microsoft Office Applications, and online application portals, with the capability and willingness to learn new software packages as appropriate.
- Familiar with CRM systems and practices
- Proven customer support experience
- Ability to multi-task, prioritize and manage time effectively.
- Passion for personal development and personal growth
- Ability to stay calm when customers are stressed or upset.
How to Apply
Send your CV to [email protected] by October 13, 2022, with the subject line “Admissions and Visa Application Support Officer – Education” if you think you’re up to the challenge and have the required education and experience.
