Key Responsibilities
-Perform various duties on assigned accounts such as recording, verification, and validation of customer’s details as received from Clients.
-Advise customers on ways of clearing their debts while communicating with them on the importance of paying their debts and the consequences of non-payment.
-Act as a mediator for disputes between customers and principals/Clients
-Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments
-Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
-Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
-Provide customers with their correct account details e.g., balances, account numbers, etc.
-Maintaining data integrity and keeping customer details confidential.
-Attend to customers during scheduled/unscheduled meetings.
-Record information about the financial status of customers and the status of collection efforts in the company’s system.
-Respond to all correspondences e.g., e-mail, telephone, postal mail.
-Organize, manage, and implement the most suitable debt recovery method and techniques. -Negotiate credit extensions if and when required.
-Preparation of reports as required.
-Any other duties that may be assigned from time to time
-Job Competencies (Knowledge, Experience, and Attributes/Skills)
Academic Qualifications and Experience
-Certificate/Diploma in any relevant field Experience in customer negotiations
-Proven working experience in COLLECTIONS.
-Excellent communication and interpersonal skills
-Customer satisfaction orientation and sales competencies
-Ability to work in a goal-oriented environment.
-Hands-on experience with lending procedures and products
-Able to read, analyze and interpret financial statements
If you fit the above qualifications kindly share your CV and cover letter with us through [email protected] by 16th September 2022
