The Kenya Association of Manufacturers – the representative organization for manufacturing value-add Industries in Kenya is seeking to competitively fill the following position: –
Designation: ICT Manager
Location: Nairobi
Department /Section: ICT Services
Contract Type: Permanent Contract
Job Purpose
Manage the organization’s IT section including maintenance of computer systems, electronic data, development, and implementation of customized systems, and overseeing all computer-related activities that are necessary to effectively deliver the Association’s goals.
Responsibilities and Duties
- Ensuring reliable performance of the KAM ERP system including troubleshooting and resolving any ERP-related hardware, software, user access, or other problems.
- Monitoring system performance and security to maintain system security and reliability.
- Overseeing and determining timeframes for major IT projects including system updates, preventive maintenance, upgrades, migrations, and outages
- Managing and reporting on the allocation of the IT budget
- Running and sharing regular operation system reports with the management
- Running regular checks on network and data security
- Identifying and acting on opportunities to improve and update software and systems
- Manage the server clusters, IP-PABX, application servers, and cloud servers (AWS).
- Provide IT-related support and guidance to staff members and management
- Supervising installation, configuration, upgrading, and proper maintenance of the organization’s IT devices, Software, Applications, and infrastructure. This includes but is not limited to PCs LAN, WAN, Servers, Printers, Firewalls, Audio/Visual Equipment,
- Deployment and running of the organization’s Solutions in the Cloud
- Setting and administering of IT Services and maintenance of Service Levels within targets as per ITIL standards
- Improving the organization’s resilience by overseeing IT Business Continuity and Disaster Recover Plans
- Ownership and Management of IT Contracts/Service Level Agreements and Vendors
- Implement IT Assets Management Processes
- Support IT Procurement activities
- Participate and assist in the organization of ICT-related training for users
- Conducting security audits, security vulnerability checks against organization systems, carrying out remediation tasks, and making policy recommendations
- Portfolio and Project Management of Enterprise-Wide IT Initiatives
- Support of Digital Marketing and Media, E-Commerce Projects
- Keep abreast of technological developments, current initiatives, and changes in ICT and appraise the management accordingly.
- The leadership of IT section including mentorship and career development of IT Staff
Qualifications and Experience
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or related discipline
- Minimum of Eight (8) years of practical work experience (3 years of these in a management role) Good knowledge of Data Analytics, Project management, Cloud computing, Networking and wireless and Basic Coding.
- Working knowledge of Active Directory, Exchange, Firewalls, Cloud Services (AWS), and Microsoft Office365
- At least two Certifications in any of the following areas
- IT Service Management (ITIL)
- Project Management (PMP/Prince2) or Agile (Scrum)
- Security/IT Governance Certification (COBIT/CISA)
- Experience with supporting ERP (Microsoft Dynamics) will be a requirement
- Highly organized and detail-oriented; able to prioritize and produce work of a consistently high standard.
- Good interpersonal skills, ability to interact and work across functional teams
- Creative, open to new ideas, and able to multi-task effectively
- A clear and logical mind with a practical approach to problem-solving and a drive to see things through to completion.
How to Apply:
Interested and qualifying candidates should complete the online application form and submit their CVs only to [email protected] indicating the words “ICT Manager” on the email subject line to reach us not later than September 15, 2022.
